Legal

First things first, privacy and security of your personal information is our priority. We assure you that the user or customer information collected through accessing, using, browsing or otherwise of the instant website, is safe, kept on a secure server and fully compliant with all of the relevant consumer laws. All payment transactions are made only through encrypted SSL technology Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this T&c periodically. Further, this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact.

1. TERMS AND CONDITIONS APPLICABLE TO USERS

  • Users must be 18 years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to Citizen Footprints that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by the Agreement. If a User is below 18 years of age, it is assumed that he/ she is using/ browsing the Platforms under the supervision of his/ her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Agreement, including terms of purchase of Products, on behalf of the minor User. Should Citizen Footprints be made aware that a User is under the age of 18 and is using/ browsing the Platforms without the supervision of his/ her parent or legal guardian, Citizen Footprints reserves the right to deactivate such User’s account without further notice.
  • The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platforms or any of the other Services are the property of Citizen Footprints, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, as the case may be (“Citizen Footprints Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the Citizen Footprints Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the Citizen Footprints Content in any way for any public or commercial purpose or for personal gain.
  • Citizen Footprints authorises you to view and access the Citizen Footprints Content solely for identifying Products, carrying out purchases of Products and processing returns and refunds, in accordance with Return and Refund Policy, if any. Citizen Footprints, therefore, grants you a limited, revocable permission to access and use the Services. This permission does not include a permission for carrying out any resale of the Products or commercial use of the Citizen Footprints Content, any collection and use of product listings, description, or prices, and, any derivative use of the Platforms or of Citizen Footprints Content.
  • You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, incomplete, or if Citizen Footprints has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, not current, incomplete, or not in accordance with the terms of the Agreement, Citizen Footprints reserves the right to indefinitely suspend, terminate or block your access to the Platforms, and refuse to provide you with access to the Platforms in future.
  • You understand that on your registration as a User or on your purchase of Products on the Platforms, you may receive text messages and/or emails from Citizen Footprints on your registered mobile number and/or email address. These messages and/or emails could relate inter alia to your registration, Citizen Footprints’s acceptance or rejection of your offer to purchase a Product, payment information, Product dispatch information, information pertaining to other activities you carry out on the Platforms and information pertaining to the promotions that are undertaken by Citizen Footprints (or third parties in connection with the Platforms) from time to time. It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from Citizen Footprints that the Product will be delivered. Citizen Footprints’s acceptance to your offer to purchase shall occur and conclude only when the Products have been delivered by Citizen Footprints and a text message and/or email confirming such delivery is visible on your tracking link. Citizen Footprints, at all times, reserves the right to limit the quantity of items in, or cancel an order anytime before the delivery.
  • Any communication from Citizen Footprints shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platforms in the event there is a change. Further, Citizen Footprints may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While Citizen Footprints shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Products with you, Citizen Footprints shall not be held liable for any failure to send such notifications or reminders to you.

 2. WHAT USER OR CUSTOMER INFORMATION DOES CITIZENFOOTPRINTS.COM COLLECT?

  • Your contact details such as customer name, email address, account password, phone number and shipping address.
  • Your transaction or banking details such as credit/debit card number, cardholder name, expiration date and CVV and/or other information as required for internet banking or other payment instruments is not held by Citizen Footprints.com but is held by our Payment Gateway partner (RAZORPAY / PAYU). Our payment gateway partner is "VeriSign Secured" and "PCI-Compliant" which ensures the highest standards of protection and security for your information.
  • Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
  • Information from optional online surveys on our and/or third party sites (posted by Citizen Footprints.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.

 3.USER COVENANTS AND OBLIGATIONS

    You are also prohibited from:

    • violating or attempting to violate the integrity or security of the Platforms or the Citizen Footprints Content;
    • transmitting any information on or through the Platforms that is disruptive or competitive to the provision of Services by Citizen Footprints;
    • intentionally submitting on the Platforms, false or inaccurate information;
    • using any engine, software, tool, agent or other mechanism (such as spiders, robots, crawlers, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms;
    • attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or
    • copying or duplicating in any manner any of the Citizen Footprints Content.

4. INTELLECTUAL PROPERTY RIGHTS

  • The intellectual property used on the Platforms by Citizen Footprints, including the Citizen Footprints Content, shall remain the property of Citizen Footprints, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Citizen Footprints, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.

          Registered Address: Opp.city bus stop,

                                           Kothariya main road Rajkot, - 360002

  • If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at citizenshoes7@gmail.com  and let us know of your concerns.

5. LIABILITY

  • You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgement before placing an order for a Product or availing any Services through the Platforms. Citizen Footprints shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed on the site.

6. INDEMNITY

You hereby agree to indemnify and hold harmless Citizen Footprints , its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with Citizen Footprints, (iv) action or inaction on behalf of Citizen Footprints ’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. Citizen Footprints shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide Citizen Footprints with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

7. TERM AND TERMINATION

    • The Agreement will remain in full force and effect while you use any Service in any form or capacity.
    • Citizen Footprints reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Agreement, misrepresentation of information, any unlawful activity or if Citizen Footprints is unable to verify or authenticate any information you submit to it.
    • The User may terminate the Agreement at any time, provided that the User discontinues any further use of the Platforms or Services.
    • It is specifically clarified that any termination of the Agreement by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platforms, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
    • Any provision of the Agreement which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Agreement shall survive the termination or expiration of the Agreement.
8. NOTICES
  • Postal Address:Opp.city bus stop,Kothariya main road Rajkot, - 360002
  • Email: Citizenshoes7@gmail.com